Scientific Concierge Support Options

Email and Phone Support

CRAIC Microspectrophotometer Support

All of CRAIC Technologies™ microspectrophotometer and microscope customers with current Warranties or Service Contracts are eligible for free technical and service support. If you do not have a CRAIC Service Contract, please see our Fee-based Technical Phone Support listed below. Please have your microspectrophotometer or microscope serial number or CRAIC Service Contract number available:

Technical E-Mail Support:
support@microspectra.com
Response to most e-mail support questions is within 24 hours, Monday through Friday, excluding U.S. holidays.

Technical Phone Support:
+001-310-573-8180 / Fax: +001-310-573-8182

Phone support is available Monday through Friday from 9AM-5PM PST, excluding U.S. holidays.

 

Fee-Based Technical Support

CRAIC Microscope Spectrophotometer Support

Get answers quickly with CRAIC Tech Support

Our CRAIC Telephone Support Bundles allow you to purchase telephone support in bundled packages for help with your application or microspectrophotometer or microscope. Order any package today by calling +001-310-573-8180 Mon-Fri 9 AM to 5 PM PST. Please have your credit card and microspectrophotometer (or microscope) make, model and serial number ready.

Get the answers you need immediately so you can focus on what's important - doing your job.

     
  Bundle Price
 
  Single Incident Support
Up to 30 Minutes
$59
 
  Single Incident Support
Per hour
$95
 
  4-Incident Support Bundle*
Up to 2 hours total$189
$189
 
  10-Incident Support Bundle**
Up to 5 hours total
$469

*Package is valid for 6 months after purchase date
**Package is valid for 12 months after purchase date

Mastercard, Visa and AMEX accepted