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CRAIC Technologies™ Microspectrophotometer Service Contracts
Keeping your microspectrophotometer fully operational is of the utmost importance to us. Each CRAIC system undergoes rigorous quality control testing before it is shipped. In addition, each CRAIC microspectrometer comes with a Limited Warranty for Parts and Labor valid from the date of shipping. Service contracts are available to help keep your microspectrophotometer running smoothly after the warranty period has elapsed. Our team of experts can service CRAIC and many other brands of instruments. Technical support is always included with CRAIC service contracts.
We offer three types of service contracts to suit your needs and budget.
Platinum Service Contract
This plan offers highest priority phone and email responses. In addition, this plan receives full parts and labor coverage. If needed, prompt on-site service.
Gold Service Contract
This plan offers a high priority with rapid phone and email response times. If necessary, scheduled on-site service can be performed.
Silver Service Contract
This plan includes phone and email support with discounted rates for on-site service calls.
Each of our plans offers technical support by phone and email. |
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CRAIC Technologies™ Service Capabilites
Contact CRAIC today at 877-UV-CRAIC (877-882-7242)
to find the full details of each of our Microspectrometer Service Contracts.
Rapid Response Times
- Most service issues can be resolved by telephone. Service technicians can be at a facility anywhere in the continental United States within 24 hours, depending upon the priority level of the Service Contract purchased and the requirement of the service ticket.
Modular Designs
- This allows CRAIC engineers to rapidly repair CRAIC systems and get them back on-line.
Preventative Maintenance
- Preventative maintenance visits can be scheduled. A CRAIC qualified engineer will inspect the microspectrometer, clean the system and realign the optics.
Qualified Service for CRAIC and other manufacturers
- CRAIC Service is qualified to perform service on different brands of microspectrophotometers...with lower costs, better expertise and faster response times. See Legacy Support for further information.
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Call CRAIC today at +001-310-573-8180 to find the right On-Demand Solution to match your business needs!
Sometimes phone and email support is not enough. Occasionally, there are times when you may need to send a part in for repair, or a service engineer will need to go on-site to fix your instrument. CRAIC service engineers have broad range of experience and expertise to quickly identify the problem and solve it. CRAIC offers solutions to CRAIC instruments and other brand instruments.
CRAIC Technologies "On-Demand" Services:
In-House Service
Some problems can be fixed at our facility. In our factory, we have the necessary tools and parts to fix most problems. We know that time is valuable, that is why in-house services have rapid response and quick turnaround time.
On-Site Service Call
When a problem occurs, our main goal is to help customers get their instruments operational. An on-site service call allows a qualified engineer to evaluate your instrument as a whole. He or she will work on-site to help get your system up and running again. |
All of CRAIC Technologies™ microspectrophotometer and microscope customers with current Warranties or Service Contracts are eligible for free technical and service support. If you do not have a CRAIC Service Contract, please see our Fee-based Technical Phone Support listed below. Please have your microspectrophotometer or microscope serial number or CRAIC Service Contract number available:
Technical E-Mail Support:
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Response to most e-mail support questions is within 24 hours, Monday through Friday, excluding U.S. holidays.
Technical Phone Support:
+001-310-573-8180 / Fax: +001-310-573-8182
Phone support is available Monday through Friday from 9AM-5PM PST, excluding U.S. holidays.
Get Answers Quickly with CRAIC Tech Support
Our CRAIC Telephone Support Bundles allow you to purchase telephone support in bundled packages for help with your application or microspectrophotometer or microscope. Order any package today by calling +001-310-573-8180 Mon-Fri 9 AM to 5 PM PST. Please have your credit card and microspectrophotometer (or microscope) make, model and serial number ready.
Get the answers you need immediately so you can focus on what's important - doing your job.
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Bundle |
Price |
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Single Incident Support
Up to 30 Minutes |
$59 |
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Single Incident Support
Per hour |
$95 |
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4-Incident Support Bundle*
Up to 2 hours total$189 |
$189 |
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10-Incident Support Bundle**
Up to 5 hours total |
$469 |
*Package is valid for 6 months after purchase date
**Package is valid for 12 months after purchase date
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