Scientific Concierge Services™ from CRAIC Technologies™

20/20 PV™ UV-Visible-NIR Microspectrophotometer

 





Scientific Concierge Services™: personalized service and support for you and your CRAIC instrument.


 

Contact CRAIC Today!
 

 

 

 




 

Scientific Concierge Services™

Scientific Concierge Services™ is a customer centric system intended to give you exceptional service by utilizing the expertise of the people of CRAIC Technologies™.  

Specializing in personalized support, CRAIC Technologies™ Scientific Concierge Services™ is your single source for technical support, installation and training, as well as service support. 

Scientific Concierge Services™ can guide you in your purchase, process and schedule delivery of your new instrument and answer your questions promptly and accurately.  

After the warranty period, Scientific Concierge Services™ offers a number of different support options:

For full time support, a service contract offers high priority response as well as technical support.  CRAIC Service Contracts are the most cost effective solution for supporting your instrument.  In addition to service contracts, we also offer a variety of Fee-based On-Demand Services that will fit your budget and needs.

Can't decide which is the best option for you? Call Scientific Concierge Services™ at +001-310-573-8180 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it   and we will be happy to assist you.

Installation Services

CRAIC Technologies™ offers a number of installation and training services in order to get the most out of your new CRAIC Technologies™ instrument.  Scientific Concierge Services™ will help you select the best plan and then schedule delivery, installation and training for you. 

If an onsite installation plan is selected, a CRAIC Technologies™ trained engineer will install and qualify your instrument.  Each installation engineer is committed to providing the highest level of service and has been thoroughly trained to insure delivery and proper operation of your new tool.  After the instrument has been installed and tested, our engineer will provide you with an overview of the operation of your new instrument.  Additional training is also available and includes the scientific background as well as personalized, hands-on training with the instrument and its various features. 

Scientific Concierge Services™ can assist you in selecting the installation and training plan that best suits your needs.  

Live Chat for Installation Services:
Use live chat directly from this website.

E-Mail for Installation Services:

Contact CRAIC Today!

Phone or Fax for Installation Services:
Telephone: +001-310-573-8180
Fax: +001-310-573-8182

Warranty Support

All of CRAIC Technologies™ microspectrophotometer and microscope customers with current Warranties are eligible for free technical and service support. Please contact us at Scientific Concierge Services™ and we will be pleased to assist you. Please have your microspectrophotometer or microscope serial number available.
 

Live Chat Warranty Support:
Use live chat directly from this website.

E-Mail Warranty Support:

Contact CRAIC Today!

Response to most e-mail support questions is within 24 hours, Monday through Friday, excluding U.S. holidays.

Phone or Fax Warranty Support:
Telephone: +001-310-573-8180
Fax: +001-310-573-8182

Technical support is available Monday through Friday from 9AM-5PM PST, excluding U.S. holidays.
If you do not have a current warranty or CRAIC Service Contract, please see our Fee-based Support tab for more information. 
CRAIC General Terms and Conditions of Sales pdf icon

Service Contracts

Scientific Concierge Services™ is committed to keeping your CRAIC instrument at peak performance.  The best way to do this is to have CRAIC Service Contract.  Having a current service contract is one of the best ways to:

  • Maximize instrument uptime
  • Avoid unexpected repair costs
  • Increase efficiency
  • Boost productivity
  • Maximize instrument useable life
  • Ensure optimum functionality

Only CRAIC Technologies engineers and partners are qualified to service CRAIC instruments and accessories.  And CRAIC Concierge Services™, including technical support by phone and email, are also included with each of our service contracts.  So let our team of experts support you and your CRAIC instrument.

We offer three types of service contracts to meet your needs and budget.
 

Platinum Service Contract
This plan offers highest priority phone and email responses. In addition, this plan receives full parts and labor coverage. If needed, prompt on-site service.


Gold Service Contract
This plan offers a high priority with rapid phone and email response times. If necessary, scheduled on-site service can be performed.

Silver Service Contract
This plan includes phone and email support with discounted rates for on-site service calls.
 

Contact us today and find out how we can keep your instrument at its peak performance.  Please have your microspectrophotometer or microscope serial number available.

Live Chat for Pricing:
Use live chat directly from this website.

E-Mail for Pricing:

Contact CRAIC Scientific Concierge Services Today!

Phone or Fax for Pricing:
Telephone: +001-310-573-8180
Fax: +001-310-573-8182

If you do not have a current warranty or CRAIC Service Contract, please see our Fee-based Support tab or contact Scientific Concierge Services™ for more information.
PDF Document Service Contract Terms and Conditions

Fee Based Technical Support

On Demand Technical Support-pay only when you need it


CRAIC Technical Support Bundles allow you to purchase support in bundled packages for help with your application or instrument support. Order any package today by contacting Scientific Concierge Services™ at +001-310-573-8180 Mon-Fri 9 AM to 5 PM PST. Please have your credit card and microspectrophotometer (or microscope) make, model and serial number ready.

Get the answers you need immediately so you can focus on what's important - your job.

     
  Bundle Price
 
  Single Incident Support
Up to 30 Minutes
$59
 
  Single Incident Support
Per hour
$95
 
  4-Incident Support Bundle*
Up to 2 hours total$189
$189
 
  10-Incident Support Bundle**
Up to 5 hours total
$469

*Package is valid for 6 months after purchase date
**Package is valid for 12 months after purchase date

Mastercard, Visa and AMEX accepted



Live Chat for Pricing:
Use live chat directly from this website.

E-Mail for Pricing:

Contact CRAIC Scientific Concierge Services Today!

Phone or Fax for Pricing:
Telephone: +001-310-573-8180
Fax: +001-310-573-8182

Fee-based Repairs

On-Demand Service Support: only pay for what you need when you need it

Sometimes phone and email support is not enough. Occasionally, there are times when you may need to send a part in for repair, or a service engineer will need to go on-site to fix your instrument. CRAIC service engineers have broad range of experience and expertise to quickly identify the problem and solve it. CRAIC offers several service solutions for CRAIC instruments and accessories.

CRAIC Technologies "On-Demand" Services:

In-house Service
Some problems are best resolved  at our facility. In our factory, we have the necessary tools and parts to fix most problems. We know that time is valuable, that is why in-house service events have rapid response and quick turnaround time.

On-site Service Call
When a problem occurs, our main goal is to help customers get their instruments operational. An on-site service call allows a qualified engineer to evaluate your instrument as a whole. He or she will work on-site to help get your system up and running again.

Contact Scientific Concierge Services™ to get assistance.  Please have your credit card and microspectrophotometer (or microscope) make, model and serial number ready.

Live Chat for Pricing:
Use live chat directly from this website.

E-Mail for Pricing:

Contact CRAIC Scientific Concierge Services Today!

Phone or Fax for Pricing:
Telephone: +001-310-573-8180
Fax: +001-310-573-8182

Preventative Maintenance

On-site preventative maintenance visits

Preventative maintenance is the best way to avoid repair issues.  CRAIC service engineers have broad range of experience and expertise to quickly test and qualify your CRAIC Technologies instrument and make sure it is at it's peak performance.  Call Scientific Concierge Services™ now to get pricing and schedule a visit from one of our engineers.  Please have your microspectrophotometer (or microscope) make, model and serial number ready.

Live Chat for Pricing:
Use live chat directly from this website.

E-Mail for Pricing:

Contact CRAIC Scientific Concierge Services Today!

Phone or Fax for Pricing:
Telephone: +001-310-573-8180
Fax: +001-310-573-8182

Standards Recertification

Recertify your traceable standards today

Certification of Traceable Microspectrometer Standards is valid for two years. Beyond that period, the Traceable Microspectrometer Standards must be recertified in order to maintain their traceability status. This service requires that the Standards be returned to CRAIC. At CRAIC, the Standards will be inspected for damage, cleaned, and then recertified using a dedicated microspectrometer and NIST Standard Reference Materials as part of the process. The Microspectrometer Standards are then returned with new software and a new calibration certificate. Our key capabilities are:

Rapid Response Times

Make an appointment for recertification to ensure a rapid turn around

Statistical Analysis

CRAIC performs statistical analysis on all Traceable Microspectrometer Standards that it certifies in order to maximize their effectiveness. CRAIC is the only company that performs this procedure for microspectrometer standards.

Record Storage

CRAIC stores all of its records of certification both electronically and with hard copies. Copies are always available for customer use.

Only source for qualified recertification of CRAIC Microspectrometer Standards

CRAIC recertifies Traceable Microspectrophotometer Standards and supplies them with the appropriate documentation. For a nominal charge, other manufacturers' standards can be replaced with CRAIC standards for more accurate calibration measurements.

All returned standards must be in good shape and have been properly certified in order to be recertified. Damaged standard materials must be replaced for a nominal fee.CRAIC has specialists who focus on making the most accurate microspectrophotometer standards possible.

Contact Scientific Concierge Services™ today to schedule your Standards recertification.

Live Chat for Pricing:
Use live chat directly from this website.

E-Mail for Pricing:

Contact CRAIC Scientific Concierge Services Today!

Phone or Fax for Pricing:
Telephone: +001-310-573-8180
Fax: +001-310-573-8182

CRAIC Relocation Services

Relocate your CRAIC instrument across the hall or the world
CRAIC Technologies engineers can help you pack, move and reinstall your CRAIC Technologies instruments.  Whether the move is across the hall or across the world, we will make sure that your instrument is moved safely and installed in its new location in good working order.  Avoid the challenges of moving your CRAIC Technologies microscope or microspectrometer by calling Scientific Concierge Services™ today for a quote.  Please have your microspectrophotometer (or microscope) make, model and serial number ready.


Live Chat for Pricing:
Use live chat directly from this website.

E-Mail for Pricing:

Contact CRAIC Scientific Concierge Services Today!

Phone or Fax for Pricing:
Telephone: +001-310-573-8180
Fax: +001-310-573-8182


 
Perfect Vision for Science™


The lit microscope base and the lit octagonal optical head are trademarks of CRAIC Technologies, Inc. CRAIC Technologies, 20/20™, 20/20 PV™ and "Perfect Vision for Science" are all trademarks of CRAIC Technologies, Inc. Instrument features offered depend upon instrument configuration.  Features listed here may not be present in some configurations.

*Features and specifications depend upon instrument configuration.  Specifications subject to change without notice.

UV-visible-NIR microscopes, UV-visible-NIR microspectrometers and Raman microspectrometers are general purpose laboratory instruments. They have not been cleared or approved by the European IVD Directive, the United States Food and Drug Administration or any other agency for diagnostic, clinical or other medical use.