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Scientific Concierge Services™ from CRAIC Technologies™  Scientific Concierge Services™: personalized service and support for you and your CRAIC instrument.
Scientific Concierge Services™Scientific Concierge Services™ is a customer centric system intended to give you exceptional service by utilizing the expertise of the people of CRAIC Technologies™. Specializing in personalized support, CRAIC Technologies™ Scientific Concierge Services™ is your single source for technical support, installation and training, as well as service support. Scientific Concierge Services™ can guide you in your purchase, process and schedule delivery of your new instrument and answer your questions promptly and accurately. After the warranty period, Scientific Concierge Services™ offers a number of different support options: For full time support, a service contract offers high priority response as well as technical support. CRAIC Service Contracts are the most cost effective solution for supporting your instrument. In addition to service contracts, we also offer a variety of Fee-based On-Demand Services that will fit your budget and needs. Can't decide which is the best option for you? Call Scientific Concierge Services™ at +001-310-573-8180 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will be happy to assist you. Installation ServicesCRAIC Technologies™ offers a number of installation and training services in order to get the most out of your new CRAIC Technologies™ instrument. Scientific Concierge Services™ will help you select the best plan and then schedule delivery, installation and training for you. If an onsite installation plan is selected, a CRAIC Technologies™ trained engineer will install and qualify your instrument. Each installation engineer is committed to providing the highest level of service and has been thoroughly trained to insure delivery and proper operation of your new tool. After the instrument has been installed and tested, our engineer will provide you with an overview of the operation of your new instrument. Additional training is also available and includes the scientific background as well as personalized, hands-on training with the instrument and its various features. Scientific Concierge Services™ can assist you in selecting the installation and training plan that best suits your needs.
Live Chat for Installation Services: Warranty Support
All of CRAIC Technologies™ microspectrophotometer and microscope customers with current Warranties are eligible for free technical and service support. Please contact us at Scientific Concierge Services™ and we will be pleased to assist you. Please have your microspectrophotometer or microscope serial number available.
Live Chat Warranty Support: Response to most e-mail support questions is within 24 hours, Monday through Friday, excluding U.S. holidays.
Phone or Fax Warranty Support: Service ContractsScientific Concierge Services™ is committed to keeping your CRAIC instrument at peak performance. The best way to do this is to have CRAIC Service Contract. Having a current service contract is one of the best ways to:
Only CRAIC Technologies engineers and partners are qualified to service CRAIC instruments and accessories. And CRAIC Concierge Services™, including technical support by phone and email, are also included with each of our service contracts. So let our team of experts support you and your CRAIC instrument. This plan offers highest priority phone and email responses. In addition, this plan receives full parts and labor coverage. If needed, prompt on-site service.
Contact us today and find out how we can keep your instrument at its peak performance. Please have your microspectrophotometer or microscope serial number available.
Live Chat for Pricing: Fee Based Technical SupportOn Demand Technical Support-pay only when you need it
*Package is valid for 6 months after purchase date
Live Chat for Pricing: Use live chat directly from this website. E-Mail for Pricing: Phone or Fax for Pricing: Telephone: +001-310-573-8180 Fax: +001-310-573-8182 Fee-based RepairsOn-Demand Service Support: only pay for what you need when you need it
Sometimes phone and email support is not enough. Occasionally, there are times when you may need to send a part in for repair, or a service engineer will need to go on-site to fix your instrument. CRAIC service engineers have broad range of experience and expertise to quickly identify the problem and solve it. CRAIC offers several service solutions for CRAIC instruments and accessories.
In-house Service
On-site Service Call Phone or Fax for Pricing: Telephone: +001-310-573-8180 Fax: +001-310-573-8182 Preventative MaintenanceOn-site preventative maintenance visits Preventative maintenance is the best way to avoid repair issues. CRAIC service engineers have broad range of experience and expertise to quickly test and qualify your CRAIC Technologies instrument and make sure it is at it's peak performance. Call Scientific Concierge Services™ now to get pricing and schedule a visit from one of our engineers. Please have your microspectrophotometer (or microscope) make, model and serial number ready.Live Chat for Pricing: Use live chat directly from this website. E-Mail for Pricing: Phone or Fax for Pricing: Telephone: +001-310-573-8180 Fax: +001-310-573-8182 Standards RecertificationRecertify your traceable standards todayCertification of Traceable Microspectrometer Standards is valid for two years. Beyond that period, the Traceable Microspectrometer Standards must be recertified in order to maintain their traceability status. This service requires that the Standards be returned to CRAIC. At CRAIC, the Standards will be inspected for damage, cleaned, and then recertified using a dedicated microspectrometer and NIST Standard Reference Materials as part of the process. The Microspectrometer Standards are then returned with new software and a new calibration certificate. Our key capabilities are: Rapid Response Times Make an appointment for recertification to ensure a rapid turn around Statistical Analysis CRAIC performs statistical analysis on all Traceable Microspectrometer Standards that it certifies in order to maximize their effectiveness. CRAIC is the only company that performs this procedure for microspectrometer standards. Record Storage CRAIC stores all of its records of certification both electronically and with hard copies. Copies are always available for customer use. Only source for qualified recertification of CRAIC Microspectrometer Standards CRAIC recertifies Traceable Microspectrophotometer Standards and supplies them with the appropriate documentation. For a nominal charge, other manufacturers' standards can be replaced with CRAIC standards for more accurate calibration measurements. All returned standards must be in good shape and have been properly certified in order to be recertified. Damaged standard materials must be replaced for a nominal fee.CRAIC has specialists who focus on making the most accurate microspectrophotometer standards possible.
Contact Scientific Concierge Services™ today to schedule your Standards recertification. Phone or Fax for Pricing: Telephone: +001-310-573-8180 Fax: +001-310-573-8182 CRAIC Relocation ServicesRelocate your CRAIC instrument across the hall or the worldCRAIC Technologies engineers can help you pack, move and reinstall your CRAIC Technologies instruments. Whether the move is across the hall or across the world, we will make sure that your instrument is moved safely and installed in its new location in good working order. Avoid the challenges of moving your CRAIC Technologies microscope or microspectrometer by calling Scientific Concierge Services™ today for a quote. Please have your microspectrophotometer (or microscope) make, model and serial number ready.
Perfect Vision for Science™
*Features and specifications depend upon instrument configuration. Specifications subject to change without notice.
UV-visible-NIR microscopes, UV-visible-NIR microspectrometers and Raman microspectrometers are general purpose laboratory instruments. They have not been cleared or approved by the European IVD Directive, the United States Food and Drug Administration or any other agency for diagnostic, clinical or other medical use.
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