Keeping your CRAIC instrument at peak performance is critical.  We understand that it is important that you get the help you need when you need it. Our scientists and engineers have extensive knowledge and our support staff is ready to help solve your problems quickly and easily.

For full time support, a service contract offers high priority response as well as technical support.  CRAIC Service Contracts are the most cost effective solution for supporting your instrument.

In addition to service contracts, we also offer a variety of Fee-based On-Demand Services that fit your budget and needs.

Keeping your CRAIC instrument at peak performance is of the utmost importance. Have a service contract is one of the best ways to:

• Maximize instrument uptime
• Avoid unexpected repair costs
• Increase efficiency
• Boost productivity
• Extend instrument life
• Ensure optimum functionality

Only CRAIC Technologies engineers and partners are qualified to service CRAIC instruments and accessories.  And Technical Support by phone and email is also included with each of our service contracts.  So let our team of experts service and support your CRAIC instrument.

We offer three types of service contracts to suit your needs and budget.
 

Gold Service Contract
This plan offers a high priority with rapid phone and email response times. If necessary, scheduled on-site service can be performed.

Silver Service Contract
This plan includes phone and email support with discounted rates for on-site service calls.
 

Contact us today and find out how we can keep your instrument at its peak performance.  Please have your microspectrophotometer or microscope serial number available.

Live Chat for Pricing:
Use live chat directly from this website.

E-Mail for Pricing:


Phone or Fax for Pricing:
Telephone: +001-310-573-8180
Fax: +001-310-573-8182

If you do not have a current warranty or CRAIC Service Contract, please see our Fee-based Support tab for more information.
Service Contract Terms and Conditions

Our CRAIC Technical Support Bundles allow you to purchase support in bundled packages for help with your application or microspectrophotometer or microscope. Order any package today by calling +001-310-573-8180 Mon-Fri 9 AM to 5 PM PST. Please have your credit card and microspectrophotometer (or microscope) make, model and serial number ready.

Get the answers you need immediately so you can focus on what's important - doing your job.

*Package is valid for 6 months after purchase date
**Package is valid for 12 months after purchase date

On-Demand Service Support: only pay for what you need when you need it

Sometimes phone and email support is not enough. Occasionally, there are times when you may need to send a part in for repair, or a service engineer will need to go on-site to fix your instrument. CRAIC service engineers have broad range of experience and expertise to quickly identify the problem and solve it. CRAIC offers serveral service solutions for CRAIC instruments and accessories.

CRAIC Technologies "On-Demand" Services:

In-house Service
Some problems are best resolved  at our facility. In our factory, we have the necessary tools and parts to fix most problems. We know that time is valuable, that is why in-house service events have rapid response and quick turnaround time.

On-site Service Call
When a problem occurs, our main goal is to help customers get their instruments operational. An on-site service call allows a qualified engineer to evaluate your instrument as a whole. He or she will work on-site to help get your system up and running again.

Please have your credit card and microspectrophotometer (or microscope) make, model and serial number ready.

Live Chat for Pricing:
Use live chat directly from this website.

E-Mail for Pricing:

On-site preventative maintenance visits

Certification of Traceable Microspectrometer Standards is valid for two years. Beyond that period, the Traceable Microspectrometer Standards must be recertified in order to maintain their traceability status. This service requires that the Standards be returned to CRAIC. At CRAIC, the Standards will be inspected for damage, cleaned, and then recertified using a dedicated microspectrometer and NIST Standard Reference Materials as part of the process. The Microspectrometer Standards are then returned with new software and a new calibration certificate. Our key capabilities are:

Rapid Response Times

Make an appointment for recertification to ensure a rapid turn around

Statistical Analysis

CRAIC performs statistical analysis on all Traceable Microspectrometer Standards that it certifies in order to maximize their effectiveness. CRAIC is the only company that performs this procedure for microspectrometer standards.

Record Storage

CRAIC stores all of its records of certification both electronically and with hard copies. Copies are always available for customer use.

Only source for qualified recertification of CRAIC Microspectrometer Standards

CRAIC recertifies Traceable Microspectrophotometer Standards and supplies them with the appropriate documentation. For a nominal charge, other manufacturers' standards can be replaced with CRAIC standards for more accurate calibration measurements.

All returned standards must be in good shape and have been properly certified in order to be recertified. Damaged standard materials must be replaced for a nominal fee.CRAIC has specialists who focus on making the most accurate microspectrophotometer standards possible.

Live Chat for Pricing:
Use live chat directly from this website.

E-Mail for Pricing:

Live Chat for Pricing:
Use live chat directly from this website.

E-Mail for Pricing:


Phone or Fax for Pricing:
Telephone: +001-310-573-8180
Fax: +001-310-573-8182