Email and Phone Support

All of CRAIC Technologies™ microspectrophotometer and microscope customers with current Warranties or Service Contracts are eligible for free technical and service support. If you do not have a CRAIC Service Contract, please see our Fee-based Technical Phone Support listed below. Please have your microspectrophotometer or microscope serial number or CRAIC Service Contract number available:
Technical E-Mail Support:
support@microspectra.com
Response to most e-mail support questions is within 24 hours, Monday through Friday, excluding U.S. holidays.
Technical Phone Support:
+001-310-573-8180 / Fax: +001-310-573-8182
Phone support is available Monday through Friday from 9AM-5PM PST, excluding U.S. holidays.
Fee-Based Technical Support
Get answers quickly with CRAIC Tech Support
Our CRAIC Telephone Support Bundles allow you to purchase telephone support in bundled packages for help with your application or microspectrophotometer or microscope. Order any package today by calling +001-310-573-8180 Mon-Fri 9 AM to 5 PM PST. Please have your credit card and microspectrophotometer (or microscope) make, model and serial number ready.
Get the answers you need immediately so you can focus on what's important - doing your job.
Bundle | Price | |
Single Incident Support Up to 30 Minutes |
$59 | |
Single Incident Support Per hour |
$95 | |
4-Incident Support Bundle* Up to 2 hours total$189 |
$189 | |
10-Incident Support Bundle** Up to 5 hours total |
$469 | |
*Package is valid for 6 months after purchase date |