Sometimes phone and email support is not enough. Occasionally, there are times when you may need to send a part in for repair, or a service engineer will need to go on-site to fix your instrument. CRAIC service engineers have a broad range of experience and expertise to quickly identify the problem and solve it. CRAIC offers several service solutions for CRAIC instruments and accessories.

Some problems are best resolved  at our facility. In our factory, we have the necessary tools and parts to fix most problems. We know that time is valuable, that is why in-house service events have rapid response and quick turnaround time.

When a problem occurs, our main goal is to help customers get their instruments operational. An on-site service call allows a qualified engineer to evaluate your instrument as a whole. He or she will work on-site to help get your system up and running again.